Revised November 10, 2026
Information You Give Us
Calling us, sending a request through this site, or emailing us means sharing some details. Typically that includes:
- Contact details such as name, phone, and email
- The service address or ZIP code
- Notes about your equipment and the problem you are having
- Any photos you choose to send
Information Gathered When You Browse
Our hosting and analytics tools log routine technical data such as IP address, device and browser type, pages visited, and the referring site or search. Cookies and similar technologies help collect it.
Phone Calls and Form Tracking
To understand which ads and pages produce calls, we may use a call-tracking provider. It can log the number you called from, the time and length of the call, and the marketing source of your visit. If a call is recorded, an announcement plays at the start.
Why We Use It
- Answering and scheduling your request
- Diagnosing equipment and preparing quotes
- Following up on work in progress or completed
- Keeping equipment service history
- Measuring advertising and improving the site
- Meeting tax, insurance, and legal obligations
Who Sees It
Your information is never sold. It is shared only with:
- Our technicians, and any independent licensed contractor who may handle your job
- Vendors that run our website, forms, phones, email, and analytics, limited to providing those services
- Authorities, when the law requires or safety demands it
- A buyer or successor, if the business changes hands
See <a href="referral-marketing-disclosure">How Referrals Work</a> for when a request may go to a partner contractor.
Your Options
- Block or clear cookies in your browser settings. The site will still work for calling us.
- Unsubscribe from any marketing email using the link it contains, or reply STOP to texts.
- Ask what we hold about you, request a correction, or request deletion. Some records must be kept for warranty, tax, or legal reasons, and we will tell you if that applies.
Children, Security, and Retention
The site is intended for adults arranging home service, and we do not knowingly collect data from children under 16.
Customer records are limited to staff who need them and stored with reputable providers. No system is perfectly secure, so please keep card numbers and similar sensitive data out of the request form.
Records are kept while they help us service your equipment or while the law requires, then deleted or anonymized.
Updates
If this policy changes, the revision date above changes too.
Contact Us About This Page
Questions about your data? Reach us at 5555555555.