Revised November 10, 2026
Raising a Concern
Call 5555555555. Ask for the technician who did the work, or for anyone on the team. Useful details:
- Your name, service address, and the approximate date of the work
- What you expected and what actually happened
- Photos, if the issue is visible
- The outcome you would consider fair
A complaint will never affect your warranty or how we treat you.
Our Timeline
- Within two business days, a person calls or writes back to confirm the issue and who is handling it.
- We investigate by reviewing job notes and readings, speaking with the technician, and revisiting the system if needed.
- Within ten business days, you receive our findings and the proposed fix in writing, or an explanation of why more time is needed.
- After any corrective work, we check back to make sure the problem is truly resolved.
Escalation
If you are not satisfied, ask for Marco Garza to review your concern personally.
You always keep your outside options, including the Texas Department of Licensing and Regulation, which licenses air conditioning contractors, and the Consumer Protection Division of the Texas Attorney General. Using this policy first is not required.
Learning From It
Every concern and its outcome is logged and reviewed so the same issue does not repeat.
Contact Us About This Page
The sooner we hear about a problem, the sooner it gets fixed. Reach us at 5555555555.